Last updated: 15 September 2026
This Privacy Policy explains how EmbroideryDTF SA (“we”, “us”, “our”), based in Johannesburg, Gauteng, South Africa, collects, uses, discloses and protects personal information when you visit or shop at https://embroiderydtfsa.com (the “Site”). We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”).
Who we are
EmbroideryDTF SA supplies embroidery machines, DTF printers, heat press machines and laser marking/engraving machines to customers in South Africa and other African countries. Our website address is https://embroiderydtfsa.com. You can contact us at hello@embroiderydtfsa.com or via WhatsApp on +27 78 398 0611.
Personal information we collect
We collect personal information in the following ways:
- Orders and account information: when you place an order or create an account, we collect information such as your name, billing and shipping address, email address, phone number, and details of the products you purchase.
- Enquiry and quote forms: when you submit a contact or quote request form on the Site, we collect the information you provide, such as your name, email address, phone number and the details of your enquiry.
- Comments: when visitors leave comments on the Site, we collect the data shown in the comments form, plus the visitor’s IP address and browser user agent string, to help detect spam.
- Cookies: if you leave a comment or log in, we may set cookies to remember your details and login information, as described in the Cookies section below.
- Site usage information: like most websites, we use analytics and performance tools to understand how visitors use the Site, which may collect information such as pages visited, browser type, and general location.
- Media: if you upload images to the Site (for example in a form), you should avoid uploading images with embedded location data (EXIF GPS) included, as visitors to the Site can download and extract any location data from images.
Why we collect and use your information
We use your personal information to: process and deliver your orders; respond to enquiries and quote requests; manage your account; communicate with you about your order, delivery or after-sales support; comply with our legal, tax and accounting obligations; and improve our Site and product range. We do not sell your personal information to third parties.
Payments
We currently accept payment by EFT and cash on delivery. We do not store your banking or card details on our systems.
Who we share your information with
We share personal information with trusted third parties only where necessary, including: our website hosting provider; couriers and delivery partners, to deliver your order; our website, forms, SEO and analytics plugin providers, who process data on our behalf to operate the Site; and regulatory or tax authorities, where required by law.
Cookies
If you leave a comment on our Site, you may opt in to saving your name, email address and website in cookies, for your convenience. If you have an account and log in, we set a temporary cookie to determine if your browser accepts cookies, and a login cookie to keep you logged in. Our Site also uses cookies for shopping cart and checkout functionality, and may use analytics cookies to help us understand how the Site is used.
How long we retain your information
If you leave a comment, the comment and its metadata are retained indefinitely so we can recognise and approve follow-up comments automatically. Order information is retained for as long as necessary to fulfil the purpose it was collected for, including to meet our legal, tax and accounting obligations under South African law. Registered users can see, edit or delete their personal information at any time (except their username) by logging into their account.
Your rights under POPIA
Subject to POPIA, you have the right to: request access to the personal information we hold about you; request correction of inaccurate or incomplete information; request deletion of your personal information, subject to our legal retention obligations; object to the processing of your personal information; and lodge a complaint with the Information Regulator if you believe we have not handled your information properly.
You can exercise these rights by contacting us at hello@embroiderydtfsa.com. The Information Regulator of South Africa can be contacted at enquiries@inforegulator.org.za, https://inforegulator.org.za, or on 010 023 5200.
Data security
We take reasonable technical and organisational measures to protect your personal information against loss, misuse and unauthorised access. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Embedded content from other websites
Pages on this Site may include embedded content (for example videos or maps). Embedded content from other websites behaves in the same way as if you visited that other website directly, and those websites may collect data about you, use cookies, and monitor your interaction with the embedded content.
Children’s privacy
Our Site and products are intended for business and adult consumer customers. We do not knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.
Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: EmbroideryDTF SA, Johannesburg, Gauteng, South Africa. Email: hello@embroiderydtfsa.com. WhatsApp/Phone: +27 78 398 0611.